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1. Shipping methods
We work with a number of well-known logistics and delivery companies to ensure that your order is delivered quickly and safely, including:
Royal Mail: For standard and expedited delivery, your package is guaranteed to be delivered quickly within the UK.
DPD: Provides accurate delivery time and real-time tracking to ensure that you can receive your package smoothly when you are at home.
Hermes: Provides affordable delivery options for larger or heavier packages.
2. Delivery time
Standard delivery: Estimated delivery within 5 working days, suitable for most European countries.
Expedited delivery: Estimated delivery within 3 working days, suitable for orders that need to be delivered quickly.
International delivery: Depending on the destination, it takes an estimated time of 10 working days, and the specific time varies depending on the selected logistics company.
Please note that the above shipping time is an estimate, and the actual delivery time may be affected by weather, traffic and other uncontrollable factors.
3. Shipping cost
Shipping cost will be calculated based on the order amount, weight and selected shipping method. The specific cost will be calculated based on the order weight and destination.
International Shipping: The cost depends on the destination and the weight of the package. The specific shipping cost will be displayed at checkout.
4. Package Tracking
After the order is shipped, you will receive an email with a tracking number, and you can track the status of the package in real time through the logistics partner’s website.
5. Undelivered and Lost Packages
If your package is not delivered within the estimated time, please contact our customer service team in time. We will assist you in tracking the package. If the package is lost during transportation, we will provide you with assistance according to the logistics company’s policy.
6. Recipient’s Responsibility
Please be sure to provide an accurate delivery address and contact information. The customer shall bear the responsibility for non-delivery due to incorrect address or incomplete information.
Thank you for choosing our website, we look forward to providing you with an excellent service experience!